Terms of Service
Last updated February 14, 2015
By using our services, you are agreeing to these terms. Please read them carefully.
You should understand that by making space available through our site or by accepting a Booking Enquiries you agree to be bound by these terms of service.
This highlights do not constitute our full terms and are only included for convenience, please read our full terms and conditions if you're considering accepting these terms.
Tariff rates will be applicable as per given plan.
Venuehook.pk can use your images, other media and any venue information for our own marketing.
1. Information about VENUEHOOK.PK and these terms:
1.1 Our site is operated by name of VenueHook.pk. We have our office at 21C Sunset Commercial Street 1 Phase IV DHA Karachi, Pakistan 75500 and our postal address is same as mentioned earlier.
1.2 Definitions in these terms:
Booking Date: The date at which we have last been made aware that a booking is due to occur and customer is allowed to book it via our website.
Booking Enquiry: A Booking Enquiry has been made by a Customer when they: provide a brief which could potentially be satisfied by, or express interest in using, or ask a question about a Space available on venuehook.pk, or otherwise made available to the Venuehook Team, either by: submitting their name and email through a form at venuehook.pk contacting a member of the Venuehook Team, either to their professional email address, telephone, mobile, help line or via social media.
Contact: In the context of this agreement, party A can only be regarded as having Contacted party B if party B has responded to, or acknowledged, this to party A. For example, if party A leaves a voicemail or sends an email which has not been replied to, this does not constitute Contact.
Customer: The person or company hiring or otherwise utilizing space which is operated or owned by a Venue.
Hire Fee: The price exclusive taxes, as shown on the relevant Space Profile under Price, which must be paid to use a Space for a given purpose, time and date.
Venuehook.pk (our) Team: Any permanent and current employee of Venuehook.pk working at 21C Sunset Commercial Street 1 Phase IV DHA Karachi, Pakistan 75500.
Query Email: An email sent by a customer via our site or member of the Venue hook Team or by Our Site, which contains contact details for the Customer and Venue for a given Booking Enquiry.
Minimum Spend: The minimum amount of money, as shown on the relevant Space Profile, which must be spent by the Customer in order to use a Space for a given purpose, time and date.
Our Site: The website as found at the root domain venuehook.pk and including all subdomains.
Space: A location, or set of locations, of which a Venue has operational control over or may be compensated for the use of that space.
Space Profile: The web page whose content describes a Space available for use through Our Site.
Venue ("Venue Owner/ Authority"): The person in control of the Space and who has listed it as available for use through Our Site.
2. How Contact Venue works?
2.1 When you make a space available for hire on Our Site, either publicly or to members of the Venue hook team, you agree to receive Booking Enquiries through Our Site and from members of the Venue Hook Team.
2.2 There are two ways in which a Booking Enquiries may be initially treated: when a Customer submits a booking or enquiry through our site it will be checked by a member of the Venue Hook Team. They may forward the booking or enquiry directly, or contact You by other means at their discretion. When a Customer contacts a member of the Venue Hook Team directly, we will contact You at Our discretion.
2.3 Once a customer has expressed a desire to be put directly in touch with a Venue, they will be introduced via an Introduction Email and other contact details may also be shared.
2.4 Once a customer has been introduced via an Introduction Email, they are the sole responsibility of the Venue. Customers and Venues choose to continue any relationship with each other past the Introduction Email at their own discretion and VenueHook.pk can bear no responsibility for this.
2.5 VenueHook.pk may contact either Customer or the Venue at any point after the Introduction email to find out the status of the booking and to ask for feedback from either party.
3. Commission and Payment
3.1 For bookings we do not charge any payment or commission from any party (Customer or Venue). Hence it's totally free for our users.
3.2 Applicable taxes are required to be added on every monetary transaction
4. Consumer Rights, Cancellation and Refunds
4.1 Once Booking Enquiry has been confirmed, or any subsequent booking, is between a Venue and the Customer so all refunds, cancellations and claims are your sole responsibility.
5. Prices and availability of Space
5.1 We accept that prices and availability may not always be accurate and that Booking Enquiries may be rejected on this basis. However, our team tries our best to provide users accurate and best possible prices and we actively encourage venues to provide accurate prices and availability but actual availability remains sole responsibility of concerned venue.
5.2 It is venue's sole responsibility to respond accurately and in a timely fashion to Enquiries. If venue respond in error we expect that any errors will be following through in favor of the Customer.
5.3 Venue may change prices and availability at any time, but they must notify our team at their earliest.
5.4 Venue may not indicate prices on our site which are higher than any fixed prices routinely quoted to prospective customers or advertised elsewhere. Advertising higher prices on Our Website may result in their account being suspended.
6. Content and Image Rights
6.1 Venue's pictures and descriptions on Space Profiles are their responsibility and they accept full responsibility for their accuracy. We may create content for space profile using publically available photos and other information but it is venue's responsibility to check the accuracy of the content.
6.2 Venue Hook may use any images or other media of spaces provided by concerned venue, or made publicly available by them, for our own marketing purposes at our discretion.
6.3 Photos which are taken by a photographer that is contracted by VenueHook.pk for use of Our Site, cannot be used by a Venue for their own marketing without written permission from Venue Hook.
7.1 We make no warranty to the Customer that any space hired through us is of satisfactory quality and reasonably fit for all the purposes for which the space is required. If for any reason a Customer is not content with the space he/she hired from you, his claim is against venue directly.
7.2 We are not responsible for any losses which happen to Venue or Customers as a result of any bookings made as the result of a Booking Enquiry through our site. Any contract is between the Customer and Venue. We are not responsible for any loss to either a Customer or Venue. This, includes but is not limited to:
loss of income or revenue
loss of business
loss of profits or contracts
loss of anticipated savings
loss of data, or
waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise even if foreseeable;
7.3 We try to keep Our Site and its sites, services, applications and tools safe, secure, and functioning properly. You acknowledge that we cannot guarantee the continuous operation of or access to our sites, services, applications or tools. You further acknowledge that operation of and access to our sites, services, applications or tools may be interfered with as a result of technical issues or numerous factors outside of our control. While we will use our reasonable endeavors to maintain an uninterrupted service, we cannot guarantee this and we do not give any promises or warranties (whether express or implied) about the availability of our services.
You are solely responsible for any damages to your hardware device(s) or loss of data that results from the use of any VenueHook.pk application.
We (including our parent, subsidiaries, affiliates, officers, directors, agents and employees) shall not be liable to you in contract, tort (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not reasonably foreseeable by us arising, directly or indirectly from:
your use of or your inability to use of our sites, services, applications and tools;
delays or disruptions in our sites, services, applications or tools;
viruses or other malicious software obtained by accessing our sites, services, applications or tools or any site, services, application or tool linked to our sites, services, applications or tools;
glitches, bugs, errors, or inaccuracies of any kind in our sites, services, applications and tools or in the information and graphics obtained from them;
a suspension or other action taken with respect to your account
the duration or manner in which your listings appear in search results
your need to modify practices, content, or behavior or your loss of or inability to do business, as a result of changes to these terms and conditions or our policies; VenueHook.pk reserves the right to modify its policies and these terms and conditions at any time consistent with the provisions outlined in these terms of service.
7.4 Although we use techniques that aim to verify the accuracy of the information provided by our users, user verification on the internet is difficult. VenueHook.pk cannot and does not confirm, and is not responsible for ensuring, the accuracy or truthfulness of users' purported identities or the validity of the information which they provide to us or post on our sites.
8. Written communications and notices
8.1 We will contact you by e-mail, by post or by providing you with information by posting notices on our site.
8.2 Notices will be deemed received and properly served immediately when posted on Our Website, 24 hours after an email is sent, or three days after the date of posting of any letter sent within the Pakistan.
9. Legal points
9.1 The contract to pay any commission is binding on both parties and their respective successors and assigns.
9.2 If we, at any time during the term of a contract, fail to insist upon strict performance of any obligations under the contract or any of these terms and condition, or we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations
9.3 No waiver by us of any of these terms of service shall be effective unless it is expressly stated to be a waiver and is communicated to all parties involved in writing in accordance with clause 8
9.4 If any of these Terms of service or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
9.5 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement or understanding between us, relating to the subject matter of any contract
9.6 We each acknowledge that, in entering into a contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that contract or not) other that as expressly set out in these terms of service.
9.7 Each of us agrees that the only rights and remedies available to us arising out of or in connection with a representation shall be for breach of contract as provided in these terms of service.
9.8 Nothing in this clause shall limit or exclude any liability for fraud.
9.9 We may revise and amend these terms of service from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our site's capabilities.
9.10 You will be subject to the policies and terms of service in force at the time that you enter into a contract with us unless any changes to those policies or these terms of service is required to be made by law or governmental authority (in which case it will apply to spaces previously placed by you)
9.11 Any dispute or claim arising out of or in connection with these terms or their subject matter or formation (including non-commercial disputed or claims) will be governed by Pakistan law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Pakistan.
9.12 This contact may be terminated by either party at any time. This does not affect any obligations undertaken as part of the terminated contract.
9.13 You may request that all profiles be taken from public view at any time by contacting your account manager or sending an email to email@example.com. We only want happy, engaged venues on our site!
Last updated March 13, 2016
We do not share your information with 3rd parties for their marketing purposes.
VenueHook.pk ("We") are committed to protecting and respecting your privacy.
This policy and the other documents contained in the Legal section of our website sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by using our site www.venuehook.pk (our site). This includes information provided at the time of using our site, subscribing to our service, posting material or requesting further services.
If you contact us, we may keep a record of that correspondence.
Details of transactions you carry out through our site and of the fulfillment of your queries.
Details of your visits to our site [including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.
Anonymous information from 3rd party sites who have referred you to our site.
We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Uses Made Of The Information
We use information held about you in the following ways:
Anonymous information from 3rd party sites who have referred you to our site.
To gather feedback on our product so that we can provide the best service for you.
Details of transactions you carry out through our site and of the fulfillment of your queries.
To carry out our obligations arising from any contracts entered into between you and us.
To notify you about changes to our service.
Disclosure of Your Information
We may disclose your personal information to third parties:
We disclose your personal information to the opposite party of a booking. i.e If you are a Customer, we may provide the Venue with relevant personal information and vice versa. This will only happen when you have chosen to contact venue for details.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Venue Hook.pk or substantially all of its assets are acquired by a third party, in which case personal data held by it about its Customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of service; or to protect the rights, property, or safety of our Customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking the appropriate boxes on the forms we use to collect your data or clicking certain links in any emails we send.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access To Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
The cookies we use allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. They also allow us to give you access to certain private parts of our website.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you will not be able to use the site to make bookings.